Help Center

How Can We Help?

  • Start your free Switcher Trial account

    Do keep in mind that although you have signed up to a trial account, you will not need to re-create any account information when you wish to convert to a paid subscription for your BMS account. Your trial account will become your active account. Certain data (that you have used for testing previously) can be purged, but the main information and configuration you set up will carry forward to your live, functioning account.

  • Subscribe to Switcher

    Once you have trialed Switcher, and would like to continue with a paid subscription, all you need to do is to complete your details in the My Account section. By completing the subscription details on the My Account section in Store setup tab, you will have an ongoing account ready to go!

  • Subscrition expired

    If your subscription has lapsed, your access to the BMS will be restricted, and your data will be securely stored in our database for a period of (3)three months. In the event that you opt to renew your account during this window, database access will be reinstated at no additional fee. However, should you choose to restore your account after the initial (3)three-month period, a nominal fee (Restore Fee) will apply.
    After (6)six months from the subscription expiration date, your data will be permanently deleted from our servers in accordance with our data retention policy.

  • Data and Services

    Your data and our services are securely hosted on AWS servers (Bahrain), with 256-bit SSL encryption to ensure the utmost privacy and protection of your data. We also maintain a rigorous auto-backup regimen to safeguard your information continuously.

  • Users limitation

    We have established user limitations within our BMS.

  • Data Entry

    Please note that data entry, whether direct or indirect, is not a responsibility of the Switcher feature. We regret to inform you that this option is not available within our services.

  • Purchase Hardwares from switcher

    We are committed to securing the most competitive prices on your behalf, and it is important to emphasize that our primary objective is not the sale of hardware. As a valuable benefit, you will receive complimentary hardware support for one year on purchases made through Switcher. Please be aware that to avail of hardware support, your account must remain in an active status.

  • Hardware Warranty

    The hardware warranty, encompassing a one-year duration, will be provided directly by the dealer, rather than by switcher.

  • Return Damage Hardware

    When returning damaged hardware, please ensure that you include the original hardware box/carton along with the required cables.

  • Support Response

    Our standard support response time ranges from 24 to 48 hours for regular clients. and for paid clients opting for our Premium support, we offer an expedited response time of 3 to 6 hours.

  • Hardware support limited to

    Please be advised that Switcher support is exclusively extended to hardware items acquired through Switcher. We regret to inform you that we do not provide support for hardware purchased from external sources. For hardware support, a visit fee, in addition to issue resolution charges, will apply

  • Contact support team.

    To reach our dedicated support team, we kindly request that you utilize the appropriate channel, which is the 'Ticket' system accessible through the BMS menu labeled 'Helpdesk.' Alternatively, you can initiate contact via phone, WhatsApp, or email. If you wish to create a ticket on behalf of you, please follow the prescribed procedure